Patient Service Representative- FLOAT

Aurora Health Care; South Milwaukee (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Aurora Health Care in Wisconsin seeks a friendly patient access/registration clerk to greet patients, collect demographic and insurance information, verify coverage, collect co-pays, and post payments. You will schedule appointments, provide test preparations, and help patients navigate the visit process.

Ideal candidates have exceptional customer service, communication, and data-entry skills, with the ability to work in a fast-paced environment and maintain accuracy and confidentiality.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office and email.
• Training or experience in keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions; sort and file information accurately.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greets patients and visitors; answers telephone; screens calls and takes messages.
• Registers patients; collects demographics and insurance information; verifies coverage; posts payments.
• Schedules appointments; coordinates cancellations and additions; provides test prep and arrival times.
• Updates insurance and financial data; communicates changes to patients.
• Ensures information accuracy per government and payer requirements.
• Monitors patient flow; assists patients with transportation, directions, and wheelchair needs.
• Performs visit closure: check-out, follow-up scheduling, and visit summaries.
• Files/retrieves/delivers patient information and completes required forms.

Skills

Customer service

Communication

Computer literacy

Data entry

Organizational skills

Reading/writing instructions

Attention to detail

Education

High School Graduate

Tools

MS Office

Job description

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements And Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.