Patient Service Representative - ER

TEKsystems; Healdsburg (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

TEKsystems is seeking Patient Access Representatives to support registration and admitting operations within the Emergency Department and Admitting departments for a 3-month contract in Healdsburg, CA. This role serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate patient registration and insurance verification.

The position is fully onsite with shifts including AM and PM coverage, alternating weekends.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong critical thinking and problem-solving abilities.
• Demonstrated empathy and professionalism when working with patients.
• Ability to multitask in a fast-paced environment.
• Strong teamwork skills with the ability to work independently.

Responsibilities

• Greet and assist patients and visitors in a professional, compassionate manner.
• Register patients and accurately enter demographic information into the system.
• Verify patient and visitor identity through collection of required documentation and photo identification.
• Review and verify insurance coverage and eligibility.
• Determine patient payment options and provide information regarding financial assistance programs when applicable.
• Explain consent forms and admissions documents to patients.
• Distribute and collect required admissions paperwork.
• Answer incoming phone calls and respond to inquiries.
• Maintain accurate records while ensuring compliance with organizational policies and procedures.

Skills

Customer service

Communication

Attention to detail

Critical thinking

Empathy

Multitasking

Teamwork independence

Job description

Location: Santa Rosa Memorial Hospital & Healdsburg Hospital

Department: Emergency Department (ED) & Admitting

Duration: 3-Month Contract with potential for extension

Schedule: Full-Time, 40 hours per week

Shift Availability:

• AM Shifts: Start times between 5:00 AM and 10:00 AM (Santa Rosa Memorial Hospital, Admitting and ED)
• PM Shift: Start time at 2:00 PM (Healdsburg Hospital, ED)
• Alternating weekends required (one weekend on, one weekend off)

Position Summary

Our healthcare partner is seeking Patient Access Representatives to support registration and admitting operations within the Emergency Department and Admitting departments. This role serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate patient registration and insurance verification.

Key Responsibilities

• Greet and assist patients and visitors in a professional, compassionate manner
• Register patients and accurately enter demographic information into the system
• Verify patient and visitor identity through collection of required documentation and photo identification
• Review and verify insurance coverage and eligibility
• Determine patient payment options and provide information regarding financial assistance programs when applicable
• Explain consent forms and admissions documents to patients
• Distribute and collect required admissions paperwork
• Answer incoming phone calls and respond to inquiries
• Maintain accurate records while ensuring compliance with organizational policies and procedures

Required Qualifications

• Strong customer service experience
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Strong critical thinking and problem-solving abilities
• Demonstrated empathy and professionalism when working with patients
• Ability to multitask in a fast-paced environment
• Strong teamwork skills with the ability to work independently

Why Join?

• Opportunity to gain experience with a respected health system
• Supportive team-oriented environment
• Exposure to Emergency Department and Admitting operations
• Immediate opportunity to make an impact supporting patient access services

Job Type & Location

This is a Contract position based out of Healdsburg, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Healdsburg, CA.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.