Patient Service Representative (Ellet ACHP)

Akron Children's; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services, including visit preparation, patient arrival and departure, co-pay collection and creating a positive patient experience.

The role is full-time (40 hours/week), Monday–Friday, days, onsite at our Akron, OH location. Strong communication and organizational skills are essential to ensure HIPAA compliance and smooth front-desk operations.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and families to provide prompt and caring responses.
• Handles visit preparation, co-pay collection, patient tracking and other duties as assigned.
• Schedules patient visits or diagnostic testing using hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Maintains front desk inventory and communicates needs to staff.
• Ensures HIPAA compliance and smooth department operation.

Skills

Interpersonal communication

Organization

Mathematical ability

Education

High school diploma

Tools

Microsoft Office

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-time, 40 hours/week

Monday-Friday

Days

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Other Information

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite