Patient Service Representative - DOSC Cardiology - Full-time

Knox Community Hospital; Mount Vernon (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

Knox Community Hospital in Mount Vernon, OH is seeking a Patient Service Representative for the DOSC Cardiology team, full-time. The role focuses on delivering customer-centered front office service in a physician clinic, including scheduling, registration, demographics, and insurance verification.

You will collect co-pays, communicate patient liability, and ensure accurate information is shared with patients, clinicians, and peers.

Qualifications

• Experience in front office operations for physician clinics.
• Strong customer service skills and ability to provide accurate information.
• High School diploma or equivalent.

Responsibilities

• Provide customer-centered service in front office in the Department of Specialty Care.
• Ensure proper scheduling, registration, patient demographics, insurance information, and verification.
• Communicate patient liability and collect co-pays.

Skills

Customer service

Front office

Education

High school diploma or equivalent

Tools

Registration systems

Medical billing software

Job description

Patient Service Representative - DOSC Cardiology - Full-time

• Responsible for providing customer centered service in all aspects associated with the front office area in the Department of Specialty Care.
• Must be an expert in processes and customer service areas associated with a Physician clinic.
• Responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered.
• Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

Requirements Include

• High School diploma or equivalent
• Minimum one year of customer service experience and/or have worked in a healthcare setting
• Previous experience with registration, medical billing, medical records or workers compensation preferred