Ambulatory Service Representative - Specialty Cardiovasular Surgery

Jobtome; New Braunfels (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Jobtome is seeking a detail-oriented medical administrative assistant to support ambulatory care operations in a fast-paced setting. You will handle front-desk duties, schedule appointments across multiple providers, and coordinate with insurers for prior authorizations.

Ideal candidates have a high school diploma or GED, at least 1 year of customer service experience, and strong communication skills. This role runs 8AM–5PM, Monday–Friday, onsite in a patient-centered environment.

Qualifications

• Education required: High School Diploma or GED.
• 1+ year of customer service experience.
• Proficient with software and computer systems.
• Knowledgeable of business office terminology.
• Ability to multi task in a fast-paced environment.
• Effective written and verbal communication skills.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment with multiple providers and tests.
• Prioritizes appointments to optimize care and resource use.
• Handles urgent care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physician.
• Greet patients for scheduled and urgent appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments upon arrival when applicable.
• Obtains signatures for treatment authorization and billing info.
• Collaborates with insurers for prior-authorizations as needed.
• Follows guidelines for pre-authorization and referrals.
• Reviews billing discrepancy reports for resolution.
• Verifies eligibility for procedures with health care institutions.
• Maintains accurate records and files.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Proficient with software

Medical office terminology

Education

High School Diploma or GED

Job description

Description Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions
• Maintains accurate and timely records, logs, charges, files, and other related information as required

Requirements

• Education/Skills High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• Experience 1+ year of customer service experience required
• Experience with medical office terminology preferred
• Licenses, Registrations, or Certifications N/A

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time