Patient Service Representative - Dermatology

Christie Clinic; Champaign (IL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Identity Theft Protection

Group Term Life Insurance

Job summary

Christie Clinic in Champaign, IL seeks a full-time Patient Service Representative for the Dermatology department. Shifts typically run Monday–Friday (8:00am–5:00pm, 7:00am–4:00pm, or 7:30am–4:30pm) with no night or weekend requirements.

Responsibilities include greeting patients, handling high-volume calls, scheduling appointments, check-in, updating demographics, and processing payments. Requires a high school diploma; medical office experience preferred.

Qualifications

• High school diploma or better.
• Preferred experience in a medical office setting.

Responsibilities

• Greet patients and visitors professionally and solicit feedback.
• Handle high-volume phone calls and schedule patient appointments.
• Provide check-in process for patients and verify demographics.
• Maintain provider schedules and keep lobby area neat.
• Process payments using the software system and balance daily.
• Assist with medication refill requests via the EMR workflow.

Skills

Phone handling

Customer service

Appointment scheduling

Demographics verification

Medical office experience

Education

High School diploma

Tools

EMR software

Job description

Job Details: Job Location: University (LLC) - Champaign, IL 61820, Position Type: Full Time, Education Level: High School, Salary Range: $15.50 - $21.31 Hourly, Job Shift: 1st Shift, Job Category: Administrative/Clerical, Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative from Monday-Friday 8:00am-5:00pm, 7:00am-4:00pm, or 7:30am-4:30pm, with no night or weekend requirements.

Job Duties

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Remain aware of provider’s erratic and unpredictable schedule. Keep patients updated on provider’s schedule.
• Contact patients in the event an appointment must be cancelled.
• Receive payments using software system, balance daily and print off financial reports daily.
• Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
• Offer patients information regarding the Patient Portal. If interested, have patient fill out necessary paperwork to apply.
• Perform related work as required.

Required Qualifications

• High school diploma or better.

Preferred Qualifications

• Experience in a medical office setting

Typical Physical Demands

Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

Typical Working Conditions

Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.

Pay and Benefits

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)
• Dependent Care Flexible Spending Account
• 401k Plan
• Medical Flexible Spending Account
• Health Insurance
• Group Term Life Insurance
• Dental Insurance
• Identity Theft Protection
• Vision Insurance
• Long Term Disability
• Accidental Death & Dismemberment Insurance