Patient Service Representative Clinic

Ascension Health; Brentwood (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched retirement (403b)

Pro-rated PTO and holidays

Tuition reimbursement and professional

Employee Assistance Program

Parental leave and family benefits

Other benefits

Job summary

Ascension Health in Brentwood, TN is seeking a full-time front desk/administrative professional for Saint Thomas Medical Partners. The role focuses on patient check-in/out, scheduling coordination, and ensuring accurate records in a busy primary care setting.

You will verify insurance authorizations, assist with co-pays and billing questions, and provide clerical support to keep the office running smoothly. This is a day-shift, on-site position at Saint Thomas Medical Partners.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring records are accurate.
• Proactively manage schedules, confirm appointments, and handle medical record requests to keep clinical team and patients in sync.
• Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Submit daily service charges, reconcile deposits, and provide essential clerical support to keep the office organized and welcoming.

Skills

Customer service

Communication

Organization

Education

High School diploma equivalency or 1 year experience

Job description

Your future role at a glance

• Location: Brentwood, TN

• Facility: Saint Thomas Medical Partners

• Specialty: Primary Care

• Schedule: Full-time | Days

How you’ll make an impact in this role

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.

• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.

• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.

• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

What minimum requirements you’ll need

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.

Min Salary: 17.39

Max Salary: 23.53