Patient Service Representative- Cherry Westgate Family Practice

COPC Brand; Granville Township (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

COPC Brand is seeking a Patient Service Representative at Cherry Westgate Family Practice. This on-site, full-time position focuses on delivering a top-tier patient experience from arrival through checkout, including registration, data verification, and payment collection.

The role requires strong communication, organizational, and computer skills, with HIPAA knowledge and teamwork to support clinical staff and ensure efficient office operations.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting.
• Required: High School diploma or GED.

Responsibilities

• Provide a positive patient experience in person, telehealth, and by phone.
• Coordinate with clinical staff to meet patient needs and enhance the patient experience.
• Greet patients and handle registration, including data entry and insurance verification.
• Collect copays, deductibles, and outstanding balances.
• Answer calls and emails from patients and COPC departments; schedule reminders.
• Perform clerical tasks including mail, filing, scanning, scheduling, data input, and general support to office staff.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

HIPAA knowledge

Data entry

Phone etiquette

EHR systems

Education

High School diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Patient Service Representative- Cherry Westgate Family Practice

Job Category: Clerical

Requisition Number: PATIE005369

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday and every 6th Saturday - 8:15am-5:00pm

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.