Patient Service Representative - Call Center

Western North Carolina Community Health Services; Asheville (NC); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health plans

Paid holidays

Floating holidays

PTO 156 hours first year

Telehealth

403b retirement savings with match

Job summary

Western North Carolina Community Health Services (WNCCHS) is seeking a Patient Services Representative (PSR) for call center duties at Minnie Jones Health Center. The role handles call routing, registration, eligibility verification, and general inquiries with compassion.

Candidates should have CNA/MA experience or customer-facing work, a high school diploma, and preferably bilingual English/Spanish. The department operates weekdays 7:30 am to 6 pm; compensation includes benefits and paid

Qualifications

• CNA or Medical Assistant experience preferred.
• At least 1 year in a customer-facing role.
• Bilingual English/Spanish highly desired.

Responsibilities

• Handle call routing, registration and eligibility verification.
• Assist patients with general inquiries and provide compassionate service.

Skills

CNA

Medical Assistant

Customer-facing

Bilingual English/Spanish

Education

High School diploma

Job description

PATIENT SERVICES REPRESENTATIVE- Call Center

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center. These services would be needed on-site at our Minnie Jones Health Center, which is open Monday through Friday from 7:30 am to 6 pm.

The PSR- Call Center provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

QUALIFICATIONS

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish is highly desired.

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Up to Eleven (11) Paid Holidays
• Up to Two (2) Floating Holidays
• Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week)
• Free telehealth service for you and your household
• 403b Retirement Savings with Match

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Continued Medical Education (CME) & Continuing Education (CEU)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Hourly range based on experience, education, and/or certification: $18.50 - $20.00 per hour

Western North Carolina Community Health Services