Patient Service Representative (Bilingual Spanish)

Vantage Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Vantage Health in Queens, NY, is seeking a full-time Patient Service Representative to provide high-level customer service. You will greet and register patients, verify insurance, collect co-pays, and respond to questions in person or by phone.

The role requires bilingual Spanish, proficiency with Microsoft Office, and strict adherence to confidentiality and HIPAA. Previous medical office experience is preferred and a high school diploma is required.

Qualifications

• 1+ years' receptionist/office experience required.
• Medical office experience strongly preferred.
• Bilingual Spanish required.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

Skills

Customer service

Bilingual Spanish

Communication skills

Microsoft proficiency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Vantage Health

Job Category

Overview

Description

The Patient Service Representative provides a high level of customer service to patients. Responsible for all non-clinical aspects of patient care. The primary function of the position is to greet and register patients in a courteous and professional manner, verify insurance coverage, and collect co-payments. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for paperwork associated with patient registration. We are looking for a full-time PSR for our office in Queens. Bilingual Spanish is required.

RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

EDUCATION/EXPERIENCE:

• 1+ years' receptionist or office experience required
• Medical office experience strongly preferred
• Bilingual Spanish required
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent

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