Patient Service Representative - Bilingual English/Spanish

Urban Health Plan; New York (NY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Fully funded Health Insurance

Family health coverage

Dental Insurance

$50,000 term life Insurance

401(k) Retirement Savings (including年度

Comprehensive time off including paid…

Job summary

Urban Health Plan seeks a bilingual Patient Service Representative for the Vida Guidance Center in The Bronx. The role greets and registers patients, verifies insurance, schedules appointments, and provides empathetic support as patients arrive at the facility.

The ideal candidate has a high school diploma, at least one year of clerical office experience, and fluency in Spanish and English to ensure outstanding patient service in a busy health environment.

Qualifications

• High School Diploma required.
• One year of experience in office setting with clerical duties required.
• Bilingual Spanish/English required.
• Excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Skills

Bilingual (Spanish/English)

Education

High School Diploma

Job description

Job Details

Health Center Support Associates

Patient Service Representative - Bilingual English/Spanish Bronx,NY Posted:11/12/2026 Job Description

4677

Job Category: Health Center Support Associates

Position Type: Employee (Full Time)

Positions Available: 2

Individuals considered for this role may be invited to interview in December for our annual holiday hiring event with an anticipated start date in January 2027.

Position Summary: We are currently hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to join our Vida Guidance Center located in The Bronx. Vida is Urban Health Plan's outpatient mental health clinic, providing compassionate care for children, adults, and families. The Patient Service Representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns. Candidates must possess availability to work 5 day/week shifts with schedules that fall within the following operating hours: Monday – Thursday: 9 am – 8 pm Friday: 9 am – 5 pm Saturday: 9 am – 2 pm

Minimum Qualifications:

• High School Diploma required.
• One year of experience in office setting with clerical duties required. Training provided on health care administrative duties.
• Bilingual Spanish/English required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.

Key Duties:

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Benefits Include:

• Fully funded Health Insurance for yourself
• 73.5% funded Health Insurance for your family
• Dental Insurance
• $50,000 term life Insurance
• 401(k) Retirement Savings (including annual UHP Contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

About Urban Health Plan: At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.