Patient Service Representative - Bilingual English/Spanish

URBAN HEALTH PLAN, INC.; New York (NY); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Fully funded Health Insurance for you

Family Health Insurance coverage

Dental Insurance

Term life insurance $50,000

401(k) Retirement Savings with company

Generous paid time off including vac,3

Birthday paid holidays

Résumé du poste

Urban Health Plan is hiring a Bilingual (Spanish/English) Patient Service Representative for the Vida Guidance Center in The Bronx. Greet and register patients, verify information, and provide comfort while directing them through the waiting area. Shifts cover Mon–Sat with varied hours, including evenings.

The role requires excellent communication, insurance verification, appointment scheduling, and a patient-centered approach to ensure a smooth experience for families seeking care at UHP.

Qualifications

• High School Diploma required.
• One year of experience in an office setting with clerical duties; health care administrative duties training provided.
• Bilingual Spanish/English required.

Responsabilités

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP when applicable, updates demographic information.
• Schedules and reschedules appointments.
• Maintains charts and provides administrative support to the department.

Connaissances

Bilingual Spanish/English

Formation

High School Diploma

Description du poste

Job Description

We are currently hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to join our Vida Guidance Center located in The Bronx. Vida is Urban Health Plan's outpatient mental health clinic, providing compassionate care for children, adults, and families.

The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Candidates must possess availability to work 5 day/week shifts with schedules that fall within the following operating hours: Monday - Thursday: 9 am - 8 pm Friday: 9 am - 5 pm Saturday: 9 am - 2 pm

Compensation Minimum $19.50 per hour; Maximum $19.50 per hour

Minimum Qualifications

• High School Diploma required.
• One year of experience in office setting with clerical duties required. Training provided on health care administrative duties.
• Bilingual Spanish/English required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.

Key Duties

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Benefits Include

• Fully funded Health Insurance for yourself
• 73.5% funded Health Insurance for your family
• Dental Insurance
• $50,000 term life Insurance
• 401(k) Retirement Savings (including annual UHP Contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.