Holiday Hiring Event- Hiring Patient Service Representatives (Bilingual English/Spanish)

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health Insurance (fully funded)

Family Health Insurance (73.5% funded)

Dental Coverage

Vision Coverage

Life Insurance

401(k) Retirement Savings

Paid Time Off & Holidays

Job summary

Urban Health Plan, Inc. is hiring bilingual (Spanish/English) Patient Service Representatives (PSR) to greet and register patients, verify and record information, and provide compassionate support at the health care facility.

The PSR role includes scheduling appointments, handling patient concerns, and delivering accurate information while maintaining a calm waiting area. The position starts in January 2027 and involves onsite work in the Bronx and Corona locations.

Qualifications

• High School Diploma required
• Minimum of 1 year of clerical/administrative experience, ideally in health care
• Bilingual English/Spanish required
• Excellent communication skills and ability to provide exceptional patient experience
• Understanding of phone etiquette and standard office procedures
• Ability to thrive in a fast-paced environment

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP when applicable, checks demographic information, updates information as needed.
• Provides administrative support to the department.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Phone etiquette

Education

High School Diploma

Job description

Individuals being considered for this role may be invited to attend a special holiday hiring event that we are holding on Wednesday December 16th. Individuals selected will have a start date in January of 2027.

Position Summary

We are currently hiring Bilingual (Spanish/English) Patient Service Representatives (PSR) to join our team at Urban Health Plan, Inc. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Key Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Provides administrative support to the department.

Minimum Qualifications

• High School Diploma required
• Minimum of 1 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Compensation

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Benefits

• Fully funded Health Insurance for yourself.
• 73.5% funded Health Insurance for your family.
• Dental, Vision, and Prescription Coverage
• $50,000 term life Insurance
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

Work Environment Type, Location, and Schedule

This position is a fully onsite role. We have openings available in the Bronx and in Corona, Queens. Candidates must have availability to commit to a schedule of 40 hours per week, working Monday through Friday, Tuesday through Saturday, or Monday through Friday with rotating Saturday shifts depending on the location. Schedule includes 8:00 am to 5:00 pm and/or 9:00 am to 6:00 pm

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

Equal Opportunity

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.