Patient Service Representative (56890)

United Digestive; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their team. This role involves advanced scheduling for patients, ensuring timely appointments and accurate information management. You'll be the first point of contact, providing exceptional customer service while maintaining HIPAA compliance. The ideal candidate will possess strong communication skills, a warm demeanor, and the ability to handle multiple tasks efficiently. If you're passionate about helping patients and thrive in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• High School Diploma required; Certified Medical Assistant preferred.
• 2-3 years of call center or specialty clinic experience preferred.

Responsibilities

• Schedule and manage patient appointments and procedures.
• Maintain accurate patient information and physician schedules.
• Provide high-quality patient care and customer service.

Skills

Customer Service

Typing (45 WPM)

Computer Literacy

Bilingual Skills

Education

High School Diploma or GED

Certified Medical Assistant

Tools

Microsoft Office

eCW

Job description

Join to apply for the Patient Service Representative (56890) role at United Digestive

Description

GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients, including appointments via telephone or electronic communication for procedures, follow-up visits, and ancillary services. Also responsible for obtaining accurate patient information, physician scheduling, endoscopy center scheduling, managing requests received via the Patient Portal, and responding to patient-related issues appropriately.

REPORTS TO: Patient Service Manager

Responsibilities include but are not limited to:

1. Answering incoming calls promptly while providing high-quality patient care and customer service.
2. Scheduling, rescheduling, and managing cancellations and no-shows for patient visits and procedures.
3. Maintaining and updating physician schedules and endoscopy block times; scheduling patients accordingly.
4. Collecting and recording accurate patient information per AGA Documentation Requirements.
5. Scheduling procedures in AGA endoscopy suites and coordinating hospital scheduling if needed.
6. Scheduling ancillary services at AGA.
7. Handling requests via the Patient Portal or AGA Website efficiently and promptly.
8. Mailing/emailing information packets to new patients.
9. Addressing questions about appointments and providing information to referring providers.
10. Providing patients and relatives with pertinent medical information and mailing preps if needed.
11. Meeting or exceeding quality and productivity standards set by the leadership team.
12. Responding to emails and voicemails and returning patient calls timely.
13. Handling information requests from staff to ensure billing and payment processes are smooth.
14. Maintaining HIPAA compliance and confidentiality of patient information.
15. Participating in staff meetings, marketing activities, and ongoing customer service training.
16. Performing any other duties or special projects as assigned.

Required Education, Skills & Experience

• High School Diploma or GED required; Certified Medical Assistant preferred.
• Strong customer service skills and ability to type 45 words per minute required.
• 2-3 years of call center, eCW, specialty clinic, or gastroenterology experience preferred.
• Computer literacy, including healthcare systems and Microsoft Office applications.
• Bilingual skills are strongly preferred but not required.
• Must have a quiet workspace with sufficient internet bandwidth for remote work.

Additional Skills and Experience

• Courtesy and respect in dealing with patients, visitors, co-workers, and physicians.
• Professional, outgoing, warm, and helpful attitude.
• Compassion for dealing with ill patients.
• Ability to plan, prioritize, and complete multiple tasks.
• Work well under pressure, respond, and communicate effectively.
• Clear communication skills via telephone, email, and in person.
• Ability to interpret and apply policies and procedures.

Physical, Mental, and Environmental Demands

Sitting and standing typical of an office environment; travel within the Metro area required.