Patient Service Representative 3- Physical Rehab

Marshall Medical Center; Placerville (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Marshall Medical Center is seeking a Patient Representative 3 to support outpatient clinic operations. The role involves scheduling appointments, handling patient registration, answering billing inquiries, and providing MyChart assistance under supervision.

The position requires strong customer service and communication skills, plus healthcare experience and familiarity with Epic EHR. Training new staff and cross-department support may be included.

Qualifications

• High School diploma or equivalent required.
• At least two years healthcare experience.
• At least two years customer service experience, preferably in healthcare.
• Three years of automated scheduling in physician office preferred.
• Experience with Epic EHR preferred.

Responsibilities

• Schedule appointments and manage patient registration.
• Answer billing inquiries and assist with MyChart support.
• Provide excellent customer service and coordinate with clinicians.
• Assist training of new staff and support other departments as needed.

Skills

Communication

Customer service

Organization

Initiative

Teamwork

Education

High School diploma or equivalent

Tools

Epic EHR

MS Office

Google Apps

Job description

Department:

TCW Physical Rehab Services - EDH Shift:

Primarily Days (United States of America)

Employee Type:

Regular Per Diem Type (if applicable):

Minimum Pay Range:

$24.51 - $29.41

Job Description:

POSITION SUMMARY

Patient Representative 3 provides administrative support for patients and clinicians in the outpatient clinic under the supervision of the Practice Director/Supervisor. Key responsibilities include scheduling appointments, handling patient registration, addressing billing inquiries, and providing MyChart support. The role requires exceptional customer service and communication skills to ensure efficient patient care and coordination with healthcare providers. Additionally, the position may involve training new staff and assisting in other departments as needed.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

High School diploma or equivalent required.

Knowledge:

• A minimum of two years' healthcare experience required. (Vision, Dental and Veterinary accepted)
• A minimum of two years' customer service experience is required, preferably within a healthcare environment.
• Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired.
• Experience working with patients and providers, using Epic (electronic health record) preferred.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a high volume of telephone calls, with strong follow-through is highly desired.
• The ability to take initiative, learn quickly and actively, and participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease.
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers, and the general public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).