Patient Service Representative 2- Cedar Eye Center

Marshall Medical Center; Placerville (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Marshall Medical Center in Placerville, CA, seeks a Patient Service Representative 2 for the Cedar Eye Center. The role focuses on delivering exceptional administrative support, handling patient registration, scheduling, bills inquiries, MyChart guidance, and ensuring authorizations are secured before appointments.

You will assist with check-in/out, collect payments, update demographics, and collaborate with clinical teams to support smooth operations and a positive patient experience.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of healthcare experience required.
• Minimum 1 year of customer service experience required, preferably within healthcare.
• Experience with Epic (electronic health record) preferred.
• Previous experience with busy phone lines also strongly preferred.

Responsibilities

• Register patients and schedule visits.
• Handle billing inquiries and MyChart assistance.
• Verify authorizations before appointments.
• Facilitate check-in and checkout procedures.
• Collect payments and update patient demographics.
• Collaborate with clinical teams to resolve issues and improve care quality.
• Orient new staff and assist in other departments as needed.

Skills

Communication

Customer service

Organizational skills

Multi-tasking

Teamwork

HIPAA compliance

Education

High School diploma or equivalent

Tools

Epic EHR

MS Office

Job description

Marshall Medical Center

Patient Service Representative 2- Cedar Eye Center

Oct 5, 2026

$22 - $27/hour

Department:

MMF Vision Center

Shift:

Primarily Days (United States of America)

Employee Type:

Regular

$22.69 - $27.23

Job Description:

POSITION SUMMARY

The Patient Service Representative 2 plays a critical role in delivering exceptional administrative support under the supervision of the Practice Director/Supervisor. Acting as the first point of contact for patients, families, external physicians, and the public, this position requires excellent customer service, communication, and problem-solving abilities. The representative manages patient interactions through registration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizations are secured before appointments. Additionally, the role involves facilitating smooth check‑in and checkout procedures, collecting payments, updating patient demographics, and collaborating with clinical teams to resolve issues and improve care quality. The representative may also take on assigned tasks, help orient new staff and assist in other departments to support operational efficiency and enhance the patient's experience.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High School diploma or equivalent required.

Knowledge:

• A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary included)
• A minimum of 1 year of customer service experience is required, preferably within a healthcare
• Experience working with patients and providers, using Epic (electronic health record) preferred
• Previous experience with busy phone lines also strongly preferred.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a great number of details and multi‑task with strong follow through are mandatory.
• The ability to take initiative, learn quickly and actively, and participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers and the public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).

Marshall Medical Center is an independent, nonprofit healthcare provider offering comprehensive services through its hospital, outpatient facilities, and community programs in El Dorado County.

1100 Marshall Way, Placerville, CA 95667, US