Patient Service Representative 2- Cedar Eye Center

marshallmedical; Placerville (CA); On-site; USD 31,000 - 38,000; Full time

Job summary

MMF Vision Center is seeking a Patient Service Representative 2 to deliver exceptional administrative support under supervision. You will be the first point of contact for patients, families, and providers, handling registration, scheduling, billing inquiries, and MyChart assistance while ensuring authorizations are obtained before visits.

The role requires strong communication, organization, and problem-solving skills, with experience in healthcare settings and Epic EHR preferred.

Qualifications

• High School diploma or equivalent required.
• At least 1 year healthcare experience required (Vision, Dental and Veterinary included).
• At least 1 year customer service experience required, preferably within a healthcare environment.
• Experience working with patients/providers, Epic EHR preferred.
• Previous experience with busy phone lines strongly preferred.

Responsibilities

• Register patients and schedule appointments, handle billing inquiries, and MyChart assistance.
• Ensure required authorizations are secured before appointments.
• Assist with check-in and checkout procedures and collect payments.
• Update patient demographics and coordinate with clinical teams to resolve issues.
• Help orient new staff and support other departments to enhance patient experience.

Skills

Excellent communication

Customer service

Organizational skills

Detail management

Initiative

Learn quickly

Team player

Interpersonal skills

HIPAA compliance

Insurance verification

Education

High School diploma

Job description

Department: MMF Vision Center Shift

Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable):

Minimum Pay Range: $22.69 - $27.23

Job Description: POSITION SUMMARY

The Patient Service Representative 2 plays a critical role in delivering exceptional administrative supportunder the supervision of the Practice Director/Supervisor. Acting as the first point of contact forpatients, families, external physicians, and the public, this position requires excellent customer service,communication, and problem-solving abilities. The representative manages patient interactions throughregistration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizationsare secured before appointments. Additionally, the role involves facilitating smooth check-in andcheckout procedures, collecting payments, updating patient demographics, and collaborating withclinical teams to resolve issues and improve care quality. The representative may also take on assignedtasks, help orient new staff and assist in other departments to support operational efficiency andenhance the patient's experience.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High School diploma or equivalent required.

Knowledge:

• A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary included)
• A minimum of 1 year of customer service experience is required, preferably within a healthcare environment.
• Experience working with patients and providers, using Epic (electronic health record) preferred
• Previous experience with busy phone lines also strongly preferred.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a great number of details and multi-task with strong follow through are mandatory.
• The ability to take initiative, learn quickly and actively, and participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers and the public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).