Patient Service Representative 1- Cedar Eye Center

marshallmedical; Placerville (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Marshall Medical's Vision Center in Placerville, CA, seeks a Patient Service Representative I to serve as the first point of contact for patients and families. You will support registration, scheduling, billing inquiries, and phone operations while delivering excellent customer service in a fast-paced clinic setting.

Under supervision of the Practice Director, you will provide clerical support, assist with orientation of staff, and help other departments as needed to ensure smooth daily

Qualifications

• High School Diploma or GED required.
• Knowledge: basic medical terminology, insurance billing, and computer familiarity preferred.
• Skills: detail oriented, interpersonal, communication, and organizational abilities.
• Experience with customer service is preferred.

Responsibilities

• Register patients and schedule appointments.
• Address billing inquiries and assist with billing questions.
• Answer and manage phone calls and front-desk duties.
• Provide daily clerical support and assist in orienting new staff as needed.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail oriented

Insurance eligibility verification

Identity verification

Customer service experience

Education

High School Diploma or GED

Job description

Department: MMF Vision Center Shift:

Primarily Days (United States of America)

Employee Type: Regular

Per Diem Type (if applicable):

Minimum Pay Range: $21.00 - $24.15

Job Description:

POSITION SUMMARY

The Patient Service Representative 1 offers administrative support to both patients and clinicians under the guidance of the Practice Director. Serving as the first point of contact for patients, families, and external parties, this role requires excellent communication and customer service skills. Responsibilities include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This position also provides daily clerical support to the clinic and may assist in orienting new staff or support other departments when necessary.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High School Diploma or GED

Knowledge:

• Basic medical terminology, insurance billing, and computer familiarity is preferred.
• Customer service experience preferred.

Skills:

• Detail oriented.
• Effective interpersonal, communication, and organizational skills.
• Basic office equipment familiarity.
• Ability to work in a fast-paced environment with frequent interruptions.
• Maintaining a positive disposition at all times is required.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).