Patient Access Representative

CommonSpirit Health; Lakewood (CO); On-site; USD 26,000 - 41,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to enhance the patient experience through organized operations and exceptional service. You will interview patients for demographics and financial data, verify benefits, and explain costs, while mentoring new associates and ensuring accurate documentation.

The role emphasizes attention to detail, effective communication of complex information, and a commitment to a positive patient journey across the care continuum.

Qualifications

• High School Diploma or GED required.
• Preferred: office experience in a healthcare environment, medical terminology familiarity, ability to multitask and prioritize.

Responsibilities

• Register patients and collect demographic and financial information accurately.
• Verify insurance benefits and explain financial requirements to patients.
• Collect patient portions prior to or at the time of service.
• Obtain signatures and document information in the electronic patient record.
• Maintain accuracy in data entry and confidentiality of patient information.
• Mentor new associates and contribute to a smooth patient journey.

Education

High School Diploma/G.E.D.

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates. To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You'll Work

Be part of one of our stand-alone sites offering both urgent AND emergency care under one roof – CommonSpirit Health Mountain Region Urgent and Emergency Care. Located in great places to live, work and play like Arvada, Lakewood, Frederick, and Golden – every center is equipped with lab, CT Scan and X-ray capabilities on-site to provide the right level of treatment at an appropriate cost. Patients needing emergency services are attended to in a calm environment with individual exam rooms. And unlike most urgent care centers, every patient is seen by a physician. If you’re looking for a fresh opportunity outside of the typical hospital setting where you’ll enjoy a fast-paced, expanded scope of practice, diverse patient population and a collaborative team

Pay Range

$19.05 - $29.53 /hour