Patient Service Representative

100 Baystate Medical Center; United States; Presencial; USD 25.000 - 41.000; Tempo integral

Resumo da vaga

Baystate Health is seeking a Patient Service Representative to join the Neurology team in Springfield, Massachusetts. This role collaborates with a multidisciplinary care team to perform essential administrative tasks supporting patient care, with a focus on excellent customer service for patients and families.

The PSR role includes managing patient experience, verification of insurance, handling payments, scheduling, check-out activities, and HIPAA-compliant document handling.

Qualificações

• High School Diploma/GED required.
• 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).

Responsabilidades

• Greet patients and verify demographics; check referrals and pre-authorizations.
• Verify insurance coverage using automated systems.
• Request, accept, and document co-payments or outstanding balances.
• Schedule new and follow-up appointments per practice guidelines.
• Review patient information at checkout; schedule future visits; provide referrals.
• Answer calls, route messages, and prepare/route documents in compliance with HIPAA.

Conhecimentos

Customer service

Formação

High School Diploma/GED

Descrição da vaga

Make an Impact with Baystate Health

Baystate Health is seeking a Patient Service Representative (PSR) to join our Neurology team in Springfield, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. This role requires strong customer service skills to interface with patients, families and the multi-disciplinary team.

PSR Responsibilities

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines.
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills

High School Diploma/GED required. 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III). This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder.

Schedule Details

Job Type: Full-Time, 40 hours per week

Shift: M-Fri, 8a-4:30p/8:30a-5p

No weekends or holidays

Benefits That Support You At Baystate Health

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate. Education: GED or HiSET (Required) Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

• Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health (again)

Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org The ever-growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield