Patient Placement Assistant

100 Baystate Medical Center; United States; Presencial; USD 29.000 - 39.000; Tempo parcial

Resumo da vaga

Baystate Health seeks a part-time Patient Placement Assistant at its Springfield campus. The role involves admitting patients, collecting medical and demographic data, and collaborating with the throughput team to ensure correct patient placement according to clinical guidelines.

You will assist with metric reporting, maintain call quality, and participate in required trainings and meetings as part of a dedicated throughput team.

Qualificações

• Proven customer service experience and ability to synthesize clinical information to properly place patients.
• Preferred clinical background or direct patient care experience.

Responsabilidades

• Process admissions and related transactions within monthly QA thresholds for Bed Management, SMS, and E-mail systems.
• Assist department manager with metric reporting using Excel or Word.
• Collect demographic, insurance and clinical data to appropriately place patients and support the Patient Throughput team.
• Collaborate with the Patient throughput nurse to place patients based on clinical guidelines and escalate issues as needed.
• Handle calls in a Service Excellence oriented manner and adhere to call guides and flows.
• Maintain documentation and resource materials; participate in required in-service meetings and training.

Conhecimentos

Customer service

Clinical information synthesis

Formação

High School Diploma or GED

Descrição da vaga

Patient Placement Assistant Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a part-time Patient Placement Assistant for our Springfield location. Baystate Health, western Massachusetts’ only academic center and tertiary care provider, has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

Job Responsibilities

• Processes all assigned admissions and related transactions within established monthly QA thresholds for Bed Management Dashboard, SMS, On-Line Survey, and E-mail boxes as assigned.
• Assists department manager in metric reporting using Excel or Microsoft word documents.
• Collects demographic, insurance and clinical information necessary to appropriately place the patient, assists in supportive role for the Patient Throughput team including transfer service functions.
• Collects information via software systems to proficiently place patients based on clinical guidelines, collaborate with the Patient throughput nurse to place patients, escalates issues patient placement charge nurse as they arise.
• Process all calls in a Service Excellence oriented manner.
• Adheres to call guides and flows.
• Communicates in a professional manner appropriate and respectful to the age/comprehension level of the patient and/or family member as well as hospital staff.
• Maintains call levels/call guides based on data from monthly telephone Quality Assurance.
• Signs in and out of correct lines assigned.
• Problem Solving.
• Recognizes and communicates problems to the right person/system.
• Offers constructive ideas/suggestions for solving problems.
• Learning.
• Attends required in-service/meetings.
• Maintains resource materials.
• Applies acquired skills.
• Adheres to policy & procedures.
• Accepts/encourages assessment/feedback from peers and manager.
• Attends required in-service/meetings.
• Maintains resources.
• Accepts/encourages assessment/feedback from peers and supervisors.
• Functions as a pivotal part of the throughput team, reports concerns as they arise to the appropriate person.
• Communicates with Patient throughput nurse manager on department concerns as they arise.

Qualification

High School Diploma or GED

Work Experience

• Proven customer service experience, ability to synthesize clinical information to properly place patients to the correct location.
• Preferred Work Experience: Clinical background, Direct Patient care experience preferred

Schedule

• 24 hours
• 7a-7:30p
• Weekend and holiday rotation

Location

• Baystate Medical Center Campus
• Springfield MA

Compensation

OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $20.79 - $23.90 - $28.08

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

About Baystate Health Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org The ever-growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield

Education: GED or HiSET (Required) Certifications: Certified Home Health Aid - OtherOtherOther, Certified Nurse Aide - OtherOtherOther