Patient Service Representative

LE01 Whitman Hospital & Medical Clinics; United States; On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403b & 457)

Day-one medical coverage

Shift differentials

PTO accrual

Job summary

Whitman Hospital & Medical Clinics is seeking a Patient Service Representative to serve at the front desk, handling appointments, patient check-in, and basic registration tasks. The role requires collaboration with the director, manager, and lead to ensure smooth daily operations.

Ideal candidates will have an associate degree in a related field and at least two years of patient service experience, with proficiency in Microsoft Office.

Qualifications

• Office experience required.
• Two years patient service representative experience.
• Associates Degree in business, communication, or other related field.

Responsibilities

• Greet patients and provide information at the front desk.
• Schedule appointments and manage phone lines.
• Verify insurance and collect demographic data.
• Digitize files and update EMR system.
• Coordinate release of information with HIM.
• Maintain a tidy workspace and secure patient information.

Education

Associates Degree in business, communication, or other related field

Tools

Microsoft Office Suite

Job description

Rewarding career. Competitive salary. Outstanding benefits. The Patient Service Representative serves as a front desk representative. Duties include daily office activities and monitoring office procedures. This position resolves problems through collaboration with the director, manager and lead to ensure smooth operations.

STANDARD EXPECTATIONS

• Promotes a Positive Working Environment
• Conducts oneself in line with organization’s mission, values and standards of behavior.
• Accepts change and challenges with a positive attitude.
• Consistently adheres to organizational policy.
• Communicates Effectively
• Builds relationships and works collaboratively with other staff.
• Provides timely operational updates to supervisor.
• Responds to communications in a timely manner.
• Performs Duties Efficiently and Effectively
• Follows procedures.
• Acts in compliance with applicable federal, state, and local regulations.
• Performs other duties as assigned.

AREA OF RESPONSIBILITY DUTIES & RESPONSIBILITIES

Administrative/Greeter

• Instand acknowledges patients as they enter the clinic by making eye contact and welcoming them to the clinic.
• Provides information to patients and visitors and others making inquiries at the front desk.
• Operates multiple phone line system per appropriate established procedures.
• Provides phone coverage for duration of scheduled shift as assigned.
• Performs general filing, scanning and typing as needed.
• Schedule appointments as assigned.

Patient Accounts and Registration

• Upon initial contact, interviews patient or their representative, to obtain demographic and billing information.
• Assists patients in completing the appropriate registration forms.
• Verifies insurance coverage eligibility and ensures insurance information is entered properly in the system; including current insurance card.

Scanning

• Receives and digitizes daily files into appropriate folders.
• Receives and digitizes patient documents into the electronic medical record system.

Release of Information

• Uses knowledge of hospital policies to verify requests for copies.
• Coordinates with Healthcare Information Management department to provide copies of patient medical records for release of information to outside agencies and/or external physicians.

Office Duties

• Keeping workspace tidy and free from clutter.
• Ensure patient health information is always secure.
• May be required to float to other departments or clinics for coverage.

QUALIFICATIONS

• Required Experience working in an office setting.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
• Preferred Experience working in a healthcare setting.
• Two years patient service representative experience.
• Associates Degree in business, communication, or other related field.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The responsibilities of this role are carried out in a traditional office setting. Primarily stationary with occasional standing, walking, lifting, reaching carrying, kneeling, bending, stooping, pushing and pulling of objects weighing up to 20lbs. The position requires continuous finger dexterity and fine manipulation. The employee must demonstrate the ability to perform the essential functions of the position, with or without reasonable accommodation.

If you are looking for a rewarding career with a great team, you'll enjoy your career with us !

POSITION DETAILS

• Hours per week: 40
• Employee Status: Regular Full Time
• Shift: Day Shift (United States of America)
• Pay Range: $20.00 - $35.00. Actual pay offered will vary based on years of experience.

EMPLOYEE BENEFITS

• medical, dental, vision, life insurance, and retirement options (403(b) & 457)
• Medical insurance coverage begins on day one and is available to both full time and part time employees.
• Additionally, employees receive discounts on medical services provided by Whitman Hospital and Medical Clinics.
• Differentials apply for evening, night, and weekend shifts.
• Our unique PTO plan enables employees to increase their accrual with each year of service!

Here at WHMC we are proud of our mission to enhance the health and welfare of those we serve, and we strive every day to embody our values.

WHMC is a rural critical access hospital which is growing our presence and our services in order to improve access to care and optimize the health of our communities.

We value our patients, our community, and our employees and that is what sets us apart!

Committed to:

• Respect - We respect the dignity of each individual at all times.
• Compassion - We demonstrate our sincere compassion to all.
• Teamwork - We recognize, embrace and capitalize on the unique talents of everyone.
• Stewardship - We are prudent, careful and deliberate with all resources.
• Trustworthiness - We act with integrity and honor in all situations.