Patient Service Representative

Pacific Neuropsychiatric Specialists; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

Pacific Neuropsychiatric Specialists in Irvine, CA seeks a Patient Service Representative to provide top-tier customer service, schedule appointments, and route calls within a fast-paced mental health setting. The role emphasizes teamwork with clinicians and support staff to ensure smooth patient care.

Ideal candidates have strong communication, multitasking abilities, and are friendly and people-oriented. Prior experience in medical scheduling and EMR usage is preferred.

Qualifications

• Bilingual in Spanish strongly preferred.
• High School Diploma required; college-level education preferred.
• Experience with scheduling, phone operator, and medical facility.
• Excellent communication and ability to multitask under stress.
• Professional interaction with all levels of staff.

Responsibilities

• Schedules appointments with providers and time/location slots.
• Routes calls, takes messages and enters as a task.
• Uses electronic systems to obtain patient information.
• Collects accurate information for electronic records.
• Maintains accurate, legally compliant patient records.
• Coordinates with medical staff to support patient care.
• Enters scheduling notes in the EMR.
• Completes informed consent documentation as needed.
• Verifies insurance and handles prior authorization as needed.
• Supports patient care in a safety-focused environment.
• Assists other department staff as needed.

Skills

Bi-lingual in Spanish

Excellent communication

Telephone skills

Multitasking under pressure

People-oriented

Education

High School Diploma

College or college-equivalent preferred

Job description

Job Summary

We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health. The Patient Service Representative is responsible for scheduling appointments and routing calls to the appropriate party. The Patient Service Representative is to provide top-of-the-line customer service to all patients at all times.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• 401(k) matching

Job Summary

We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health. The Patient Service Representative is responsible for scheduling appointments and routing calls to the appropriate party. The Patient Service Representative is to provide top-of-the-line customer service to all patients at all times.

Key Responsibilities

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient's insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Qualifications

• Bi-lingual in Spanish is strongly preferred.
• High School Diploma required. College or college-equivalent education is preferred.
• Previous experience with scheduling, phone operator, and working in a medical facility.
• Must be friendly, outgoing, "people-oriented".
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Must be able to interact with all levels of staffing in a professional manner.