Patient Service Representative

Unity-Hospital-of-Rochester; Town of Greece (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Unity Hospital in Rochester, NY is seeking a friendly Patient Service Representative to be the warm point of contact for visitors, providers and staff. You will handle check-ins/outs, explain unit processes, and deliver exceptional customer service within the General Surgeries department.

Responsibilities include maintaining patient flow, updating charts, coordinating activities with the Clinical Nurse Leader, and ensuring smooth information exchange across phone, mail and reports.

Qualifications

• Friendly, warm, inviting disposition.
• Exceptional communication skills and professional behavior.
• Ability to multitask and prioritize commitments.

Responsibilities

• Patient Support: Manage check-in and check-out; explain unit processes; answer questions; round on the unit delivering customer service.
• Unit Management: Prepare daily staff boards, nurse locators and updated patient room boards; coordinate daily activities.
• Medical Record Management: Process orders and maintain electronic and paper medical records.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

CPOE

EMR systems

Job description

SUMMARYAs a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.STATUS: Full TimeLOCATION: Unity HospitalDEPARTMENT: General SurgeriesSCHEDULE: Monday–Friday: 7:00 AM–3:00 PM and 3:00 PM–11:00 PMEvery other weekendATTRIBUTESFriendly, warm, inviting dispositionExceptional communication skills and professional behaviorAbility to multitask and prioritize commitmentsRESPONSIBILITIESPatient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistanceUnit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unitMedical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical recordsEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$16.75 - $18.92CITY:RochesterPOSTAL CODE:14626The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.