Access Associate

Unity-Hospital-of-Rochester; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate at the Outpatient Mental Health Evelyn Brandon Health Center in Rochester, NY. You will warmly greet patients, manage check-in/check-out, and process payments in a friendly, professional manner.

Responsibilities include completing patient registration, verifying insurance coverage, obtaining precertifications when needed, scheduling appointments, and handling incoming calls with clear, courteous communication to support patients and

Qualifications

• Associate degree preferred.
• One year of customer service experience preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Process payments and handle billing-related tasks.
• Register patients and verify insurance coverage; obtain precertifications when applicable.
• Answer calls and provide information while guiding patients and families.

Skills

Customer service

Communication

Computer skills

Education

Associate degree or equivalent

Job description

SUMMARYAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.STATUS: Full TimeLOCATION: Outpatient Mental Health - Evelyn Brandon Health Center, 81 Sage St. Rochester, NY 14621DEPARTMENT: AdministrativeSCHEDULE: Monday through Friday, 8:00 AM to 5:00 PMKEY RESPONSIBILITIESCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableDESIRED ATTRIBUTES:2-year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsMINIMUM QUALIFICATIONS:Associate degree preferredOne year of customer service experience preferred.Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/VeteranEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14608The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.