Patient Access Representative

OrthoNY; City of Schenectady (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY in Schenectady is seeking a Patient Access Representative to join our orthopedic team. This full-time clerical role supports patient check-in, eligibility review, and accurate data entry to ensure smooth scheduling and billing. You will greet patients, answer calls, collect copays, and verify benefits in the EMR/PM system.

Travel to other OrthoNY locations may be required to cover coverage. Strong organizational skills, attention to detail, and HIPAA compliance are essential, with HS

Qualifications

• High School Diploma required; some higher education preferred.
• Experience in a professional medical office setting is beneficial.
• Knowledge of medical insurances is preferred.
• Experience with an EMR/PM system is required.

Responsibilities

• Greet patients promptly and professionally and provide excellent customer service.
• Prepare appointments for the following day and ensure data accuracy in the system.
• Answer incoming calls and assist patients with inquiries and scheduling.
• Review data/forms with patients to ensure accurate records in the EMR/PM system.
• Collect copayments and balances accurately and reconcile daily payments.
• Coordinate with other departments to ensure timely processing of patient information.
• Travel to other OrthoNY locations as needed for coverage.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Education

High School Diploma

Tools

EMR/PM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Orthopedics NY-Schenectady, Schenectady, NY, US

16 days ago Requisition ID: 2328

Salary Range: $18.00 To $23.00 Hourly

We are growing and are looking for a Patient Access Representative to join the team at our Schenectady clinic!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Experience in a professional medical office setting;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Ability to multi-task in a high-volume environment is a must;

Other Information

• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.