Patient Service Representative

Dental Care Alliance; Toms River (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented work environment

Access to modern dental technology

Job summary

Garden State Dental in Toms River, NJ is seeking a Patient Service Representative to join our clinical team by providing exceptional patient care and operating in a collaborative, team-based environment. You will answer phones, schedule appointments, and assist with treatment plans through appropriate financial arrangements.

The ideal candidate will have dental office experience, strong customer service skills, and knowledge of insurance plans.

Qualifications

• Experience working in a dental office is required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones and scheduling.
• Exceptional customer service skills are essential.

Responsibilities

• Greet patients and assist with arrivals/dismissals.
• Answer patient questions per policies.
• Answer telephones and route calls.
• Schedule and confirm appointments.
• Maintain the appointment book.
• Follow up on no-shows and cancellations.
• Register patients at sign-in.
• Post charges and payments to patient accounts.
• Check voicemail daily.
• Keep waiting area clean and welcoming.

Skills

Dental office experience

Insurance knowledge

Phone answering experience

Customer service excellence

Job description

Overview

Garden State Dental is looking for a Patient Service Representative in Toms River,New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$20-max$25 per hour
• Full time: Monday 9am-5pm, Tuesday 8am-5pm, Wednesday 8am-5pm, Thursday 8am-6pm, Friday 9am-2pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental office required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.