Patient Service Representative

Talentify; Aurora (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Talentify is seeking a patient service representative to ensure a smooth experience for patients during check-in and check-out. You will handle phone inquiries, patient requests, and scheduling with a focus on accuracy and courtesy.

The role requires a high school diploma or equivalent, proficiency with Microsoft Word/Excel, and strong communication and organizational skills. Bilingual Spanish is a plus and flexibility is valued.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with practice management/medical billing software.
• Proficient in Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to set priorities, document conversations and actions taken.
• Flexible; able to adapt to change.
• Spanish bilingual abilities a plus.

Responsibilities

• Greet patients and ensure an exceptional experience during check-in and check-out.
• Answer incoming phone calls and respond to general patient requests.
• Take telephone messages and schedule patient appointments.
• Document conversations and actions; assist in developing applicable policies and procedures.

Skills

Communication

Organizational skills

Attention to detail

Prioritization

Adaptability

Bilingual Spanish

Education

High school diploma or equivalent

Some college preferred

Tools

Practice management software

Medical billing software

Microsoft Word

Microsoft Excel

Job description

Position Summary

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

• Education and Previous Experience
• High school diploma or equivalent required. Some college preferred.
• Hardware/Software Experience
• Practice management/medical billing computer programs.
• Microsoft Office Suite (specifically Word and Excel)
• Other Characteristics
• Excellent oral/written communication skills
• Excellent organizational skills
• Detailed oriented
• Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
• Flexible; able to adapt to change
• Bilingual (Spanish) capabilities a plus