Patient Service Representative

Mercy; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercy seeks an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, administrative tasks, and delivering exceptional customer service.

The role requires professionalism, strong communication, and the ability to handle a variety of responsibilities efficiently in a healthcare setting.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Proficiency in patient services and administrative support as verified by leadership.

Responsibilities

• Manage patient interactions and administrative tasks to keep clinic operations smooth.
• Schedule appointments and coordinate with care teams.
• Enter patient information accurately and maintain documentation.
• Protect patient privacy and follow confidentiality policies.

Skills

Medical terminology

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Minimum Qualifications

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.