Advanced Patient Services Representative - Hospice

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Des Peres (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to support the clinic’s daily operations by managing patient interactions and essential administrative tasks with a high level of professionalism.

This full-time role runs Monday–Friday, 8:00 a.m.–4:30 p.m., with locations in Saint Louis, MO or Washington, MO. A high school diploma and patient-services experience are required, along with strong communication and privacy compliance.

Qualifications

• High school diploma or equivalent.
• Experience in Patient Services representations as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, data entry and word processing.
• Excellent customer service and patient-facing abilities.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Manage patient interactions in a professional manner.
• Handle administrative tasks and scheduling for the clinic.
• Enter patient information accurately and process documentation.
• Maintain patient confidentiality and follow privacy policies.
• Escalate complex problems to appropriate personnel when needed.

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Monday - Friday

8a-4:30p

Locations TBD could be located at:

Saint Louis, MO
or
Washington, MO

Job Description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Monday - Friday

8a-4:30p

Locations TBD could be located at:

Saint Louis, MO
or
Washington, MO

Education:

High school diploma or equivalent.

Experience:

Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRS should be empathetic, patient-focused, and a­ to 
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.