Patient Service Representative

Talentify; Springfield Township (Delaware County); On-site; USD 19,000 - 25,000; Full time

Job summary

Patient First is hiring for a front desk patient services role in Delaware County, PA. The position focuses on welcoming patients, assisting with registration, and guiding billing questions as needed, while delivering compassionate service.

Responsibilities include EMR data entry, verifying insurance and demographics, and maintaining an organized front office. The role requires reliability, strong communication, and ability to multitask in a busy clinic setting.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to multitask and prioritize work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Explain billing policies to patients as needed.
• Accurately register patients and provide courteous service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Handle cash management and receipts for visits and supplies.
• Answer calls and distribute messages promptly.
• Maintain front office areas and stock supplies.

Skills

Typing

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Job description

Open — Patient First has a posting for this job. Posted 4 Aug 2026.

This posting

Opens patientfirst.wd5.myworkdayjobs.com.

About this job

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

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Closed: the page stays, keeps this job's history, and turns back to Open when the employer posts it again.

State comes from Talentify's job index. Closures are checked every hour and every page is re-read at least daily, so a change on the employer's side can take a day or more to show here.