Patient Access Representative

Talentify; Virginia (MN); On-site; USD 32,000 - 44,000; Full time

Job summary

University Hospitals is hiring a Patient Access Representative to greet patients, collect demographics and insurance information, and schedule care. You will process payments and enroll patients in MyChart, using EPIC to manage queues and documentation.

Attention to detail and confidentiality are essential to ensure accurate records and smooth patient flow. Ideal candidates have 1+ year in customer service, healthcare experience preferred, and strong communication skills to coordinate with

Qualifications

• Requires high school diploma or GED; healthcare setting preferred.
• Experience with patient intake, scheduling, and data entry is essential.
• Ability to protect patient privacy and handle sensitive information.

Responsibilities

• Welcome and check patients in/out for visits.

Skills

Communication

Attention to detail

Organization

Problem-solving

Compassion

Confidentiality

EHR basics

MyChart proficiency

Education

High School GED

Associate degree / progress towards degree (Preferred)

Medical Terminology (Preferred)

Tools

EPIC

Job description

Open — University Hospitals has a posting for this job. Posted 24 Sep 2026.

This posting

Opens uhhospitals.taleo.net. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV.

About this job

University Hospitals is dedicated to making a profound impact on healthcare both locally in Cleveland and nationwide. We serve the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. Our commitment to excellence in patient care and community service drives everything we do.

Why This Role Matters

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

What You’ll Do

This role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you’ll:

• Welcome and check patients in and out for their medical visits
• Answer phone calls to help patients with questions, scheduling, and next steps in care
• Assist patients with enrolling in and using MyChart
• Accurately enter, review, and update patient demographic, insurance, and financial information
• Communicate important details with physicians and clinical care teams to support coordinated care
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
• Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning
• Schedule referrals and follow-up appointments
• Help patients complete required forms and paperwork

Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

Additional Ways You’ll Contribute

• Work collaboratively with teammates and providers to improve efficiency and the patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized workspace
• Cross-train to support additional functions and locations when needed
• Follow all organizational policies, standards, and confidentiality requirements

What Helps You Be Successful in This Role

• A passion for customer service and helping people navigate complex situations
• Comfort working with sensitive information while maintaining patient privacy
• Strong attention to detail and ability to multitask in a fast-paced environment
• Willingness to learn systems like EPIC and adapt to different responsibilities or locations

Our Commitment to You

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

Work Experience

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

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