Patient Service Representative

Talentify; Midlothian (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability insurance

Life insurance

401(k) with employer match

Paid annual leave

Job summary

Patient First is seeking a friendly, detail-oriented front desk clerk to welcome patients, assist with kiosk registration, and support billing questions at the center.

The role requires a high school diploma, basic typing, and at least 1 year of clerical experience. Responsibilities include registration, cash handling, EMR usage, and front office upkeep. Center mobility may be required.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Communicating information about billing policies and charges.
• Registering patients accurately and providing excellent customer service.
• Verifying patient demographics, health, and insurance information.
• Handling cash transactions and issuing receipts.
• Maintaining the front office and stocking supplies.
• Answering phone calls and routing messages promptly.

Skills

Typing

Education

High school diploma

Job description

Open — Patient First has a posting for this job. Posted 6 Jul 2026.

This posting

Opens patientfirst.wd5.myworkdayjobs.com. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV.

About this job

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)

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