Practice Support Coordinator

Northwest Orthopaedic Specialists; Spokane (WA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life & ADD Insurance

Long Term Disability Insurance

Short Term Disability Insurance

Vision Insurance

Health Savings Account

Employee Assistance Program

401k Employer Match

PTO

7 paid holidays

Job summary

Northwest Orthopaedic Specialists is seeking a Practice Support Coordinator to join our Holy Family Office in Spokane. You will answer high-volume calls, route inquiries, and provide patient-focused service.

The role reviews EMR records, schedules appointments, shares referral statuses, and manages Athena buckets while upholding HIPAA guidelines. Strong organizational and multitasking skills are essential.

Qualifications

• Knowledge of medical terminology, Microsoft Office, and EMR.
• Professional, positive customer service for patients and staff.
• Strong organizational and multitasking abilities.
• Ability to maintain records and handle confidential information.

Responsibilities

• Answer and route incoming calls on a high-volume system.
• Transfer calls to appropriate employee or department per flow chart.
• Review unsorted EMR records and move to correct buckets.
• Provide clinic and appointment information to callers.
• Schedule tasks and provide referral status updates.
• Manage assigned Athena buckets and maintain HIPAA compliance.
• Keep supervisor informed of issues; communicate professionally.

Skills

Medical terminology

Microsoft Office

EMR

Interpersonal skills

Organizational skills

Multitasking

Record keeping

Tools

Fax machines

Copiers

Scanners

Job description

Holy Family Clinic
212 E Central Suite 140
Spokane, WA 99208, USA

Description

Northwest Orthopaedic Specialists is looking for a Practice Support Coordinator to join our Holy Family Office. The Practice Support Coordinator (PSC) answers phones on a multi-line high volume system in a pleasant and professional manner. The PSC acts as the primary support for incoming calls and transfers to the appropriate department/team as necessary.

ESSENTIAL FUNCTIONS

• Provides NWOS patients, vendors, and customers with excellent customer service by answering and routing all incoming phone calls not automatically routed through the NWOS phone tree.
• Accurately transfers calls to the appropriate employee, team, or department after following the flow chart for directions on incoming calls and determining their ability to filter the call.
• Responsible for reviewing unsorted EMR records and moving them to appropriate buckets.
• Provides clinic and appointment information to both internal and external callers.
• Schedules as appropriate according to the task list.
• Provides referral status to appropriate personnel.
• Manage assigned Athena buckets.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Keeps supervisor informed of problems or issues.
• Communicates in a positive and professional manner.

QUALIFICATIONS

• Knowledge of medical terminology, Microsoft Office, office equipment including fax machines, copiers, scanners, & Electronic Medical Record (EMR).
• Interpersonal/human relations skills; provides professional, positive customer service to all patients and works well with other staff.
• Organizational and critical thinking skills.
• Ability to multitask.
• Ability to maintain records and files.

BENEFITS

• Medical Insurance
• Vision Insurance
• Basic Life & ADD Insurance
• Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Life & ADD Insurance
• Health Savings Account
• Employee Assistance Program
• Voluntary AFLAC Options
• 401k Employer Match
• 401k Profit Sharing
• PTO
• 7 paid holidays

Wage Range: $16.28 to $26.40

Related Jobs: Call Center Representative, Patient Service Representative

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.