Patient Access & Scheduling Specialist

PRISM Vision Group; Spokane (WA); On-site; USD 24,796 - 43,931; Full time

Job summary

PRISM Vision Group is seeking a Patient Service Representative in Spokane, WA, to manage inbound and outbound patient interactions, schedule appointments, and ensure smooth patient flow. The ideal candidate will have at least 2 years of experience in a healthcare or customer service role. Candidates should be skilled in communication, problem-solving, and have mathematical abilities. This position comes with a competitive salary range of $18.00-$31.89 per hour depending on experience.

Qualifications

• 2+ years of experience in a patient-facing healthcare function or customer service.
• Excellent critical thinking, analytical, and troubleshooting skills.

Responsibilities

• Schedule and register patients accurately according to policies.
• Verification of insurance information and benefits.
• Provide upfront financial counseling services at check-in.
• Act as a liaison for patients and medical staff.

Skills

Excellent verbal and written communication skills in English

Critical thinking and problem resolution skills

Customer service skills

Mathematical and cash management skills

Interpersonal skills

Computer literate

Proficient with Microsoft Office Suite

Education

High School Graduate or General Education Degree (GED)

Job description

This job is located at Spokane Eye Clinic which is part of Prism Vision Group.

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access
patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c)
executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle
claim scrubbing and missing slip completion.

Compensation Range: $18.00-$31.89 (DOE)

ROLE AND RESPONSIBILITIES
• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies
and procedures regarding appointment scheduling and registration processes, performing these tasks accurately
and with attention to detail to ensure the highest quality standards.
• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to
date on patient’s chart.
• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior
to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPAA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records,
parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources
and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble
spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization
requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards

POSITION QUALIFICATIONS
Education: High School Graduate or General Education Degree (GED)
Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES
• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service
skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and
patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in
accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Proficient with Microsoft Office Suite

WORK ENVIRONMENT
An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases
and blood borne pathogens