Patient Services Representative- Float

Pinnacle Fertility; Bellevue (WA); On-site; USD 31,684 - 44,083; Full time

Benefits offered by this job

Comprehensive healthcare

Dental and vision insurance

Generous paid time off (PTO)

Retirement savings program

Job summary

Pinnacle Fertility in Washington is seeking a compassionate Medical Receptionist Float to provide essential administrative support to patients. This full-time role involves welcoming patients, scheduling appointments, and collaborating with healthcare teams across various clinic locations. Candidates should have strong communication skills and at least 1–2 years of experience in a medical or customer service environment.

The position offers a competitive hourly rate along with comprehensive benefits, promoting a diverse and inclusive workplace.

Qualifications

• 1–2 years of experience in a medical office, customer service, or front desk role.
• Must be flexible and available to travel to other satellite clinic locations.

Responsibilities

• Welcome and check in patients, verify personal and insurance information.
• Answer and manage incoming calls, schedule appointments, and support clinical staff.
• Maintain accurate patient records and process billing information.
• Ensure the reception area is clean, organized, and welcoming.
• Float and travel between clinic locations.

Skills

Strong communication

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Basic computer skills

Education

High school diploma or equivalent

Job description

About Us

Pinnacle Fertility is a leader in physician‑centric fertility care, supporting high‑performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Medical Receptionist Float plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer‑service oriented, and thrive in fast‑paced environments. As a Medical Receptionist Float, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Medical Receptionist Float to join our dedicated team at Pinnacle Fertility – Washington. This float role requires the flexibility to float between clinic locations in Kirkland/Everett and Bellevue/Seattle, WA. This is a full‑time, onsite position working Monday through Friday, with availability from 7:00 AM – 4:00 PM.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Float and travel between clinic locations.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

Education:

• High school diploma or equivalent required.

Experience:

• 1–2 years of experience in a medical office, customer service, or front desk role.

Skills:

• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.

Flexibility:

• Must be flexible and available to travel to other satellite clinic locations and provide coverage on holidays and weekends as needed.

Compensation & Benefits

• Hourly Rate: $23.00 – $32.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.