Patient Service Representative

Westside Children's Therapy; Schaumburg (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare field is seeking a Patient Service Representative to join their team in Schaumburg, IL. The role involves managing patient interactions, scheduling, and performing administrative tasks to ensure a smooth clinic operation. This full-time position provides a supportive work environment with benefits including medical, dental, and more.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with company match

Paid Time Off

Sick Time

Employee Assistance Program

Qualifications

• One year of front desk administration experience in a medical office/healthcare setting.
• CPR certification required within 90 days of hire.

Responsibilities

• Greet and assist clients and families at the front desk.
• Schedule appointments and manage patient's check-in and check-out process.
• Handle administrative tasks including answering calls and collecting payments.

Skills

Interpersonal skills

Time management

Problem Solving

Communication

Education

High school diploma or equivalent

Tools

Google Workplace

Microsoft Office

Job description

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Position Summary

The Patient Services Representative is responsible for greeting and responding to the needs of incoming clients and ongoing clients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other administrative operations.

Position Summary

The Patient Services Representative is responsible for greeting and responding to the needs of incoming clients and ongoing clients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other administrative operations.

Essential Functions

• Coordinate communication with parents/guardians, clinical and administrative staff
• Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail and emails, scheduling initial and continuing appointments ,following up on leads and service lists for scheduling to ensure maximum occupancy
• Facilitate the check-in process including a warm greeting to the patient and their parents/guardians, collect necessary at the time of service fees including but not limited to copay, self pay, patient payments
• Collaborate with all departments to assist families with concerns including invoicing, authorizations, documentation and timely follow through to ensure resolution
• Collect all time-of-service fees due at the scheduled appointment time; including but not limited to copay, self-pay, patient payments, issue receipts, and complete necessary weekly deposit form for cash and check tracking
• Maintain accurate and current clinician schedules for ongoing appointments as dictated by the clinician template and protocols
• Distribute and post newsletters, brochures, and other printed materials to share information with clients and families
• Ensure completion and accuracy of the intake processes including the collection of demographic information and necessary documents, insurance benefit verification, retrieval of appropriate paperwork
• Take inventory and track necessary clinic supplies for ordering
• Responsible for front desk and waiting room tidiness
  
  

Required Education, Experience And Credentials

• High school diploma or equivalent
• One year of front desk administration experience in a medical office/healthcare setting
• CPR certification required within 90 days of hire
  
  

Knowledge, Skills And Abilities

• Foundational understanding of healthcare operations and basic health insurance terminology
• Excellent interpersonal and communication skills
• Able to work effectively with all levels of the organization and in a diverse work group
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Comfortable with technology, with the ability to learn multiple systems and software
• Proficient with Google Workplace or Microsoft Office
• Must maintain discretion and client confidentiality
  
  

Personal Attributes

• Interpersonal skills
• Process Oriented
• Accuracy
• Accountability
• Integrity
• Problem Solving
• Initiative
  
  

Work Environment And Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Travel Requirements

• Some travel within assigned region for training, meetings and supporting client coverage needs.
  
  

This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Individual and Family Services

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