Patient Service Representative

OneOncology; San Antonio (TX); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

OneOncology, LLC is seeking a Patient Services Representative to join our START Center front desk team in San Antonio, TX. You will manage patient check-ins, scheduling, insurance verification, and billing support with a compassionate, patient-focused approach in a busy oncology office.

The ideal candidate will be familiar with medical terminology, HIPAA regulations, and EHR systems, delivering excellent customer service while coordinating with oncologists and staff to ensure timely treatment

Formación

• High school diploma or equivalent required.
• Experience in a medical/oncology office preferred.
• Familiarity with medical terminology and HIPAA.
• Knowledge of EHR, scheduling systems, and billing basics.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Compassionate, patient-focused attitude.

Responsabilidades

• Greet patients and verify demographic and insurance information.
• Schedule appointments and manage front desk flow.
• Verify insurance coverage and obtain necessary pre-authorizations.
• Collect co-pays and assist with billing data entry.
• Maintain accurate, confidential patient records per HIPAA.
• Answer calls and coordinate with clinicians and staff.
• Provide compassionate customer service and patient education.
• Keep front desk and waiting area organized and stocked.

Conocimientos

Customer service

Verbal communication

Written communication

Organizational skills

Compassionate care

Educación

High school diploma or equivalent

Herramientas

EHR systems

Medical office software

Scheduling systems

Descripción del empleo

Why Join Us?

The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics and cutting‑edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities. The growth of our organization and ourinnovative environment to treat and care for patients that have cancer make us a great match for anyone looking tobegin or further theircareer at a company with a mission thattruly impacts lives.

Job Description:

Patient Services Representative

Job Summary: Patient Service Specialist

Patient Service Specialist

in a medical oncology office is responsible for ensuring the efficient and smooth operation of the front desk area while providing exceptional customer service to patients and visitors. This position involves managing patient check‑ins, appointment scheduling, patient records, insurance verification, and facilitating communication between patients, healthcare providers, and staff. The ideal candidate will have a professional and compassionate demeanor, with a strong understanding of oncology procedures and office protocols.

Key Responsibilities:

• Patient Check‑In and Check‑Out:
  • Greet patients and visitors with a warm and welcoming attitude.
  • Ensure accurate patient check‑in, including verifying demographic and insurance information.
• Insurance Verification & Billing Support:
  • Verify patient insurance coverage and obtain necessary pre‑authorizations for treatments.
  • Collect patient co‑pays, deductibles, and other financial information.
  • Assist with ensuring accurate patient data is entered into the system for billing purposes.
• Patient Records Management:
  • Maintain and update patient records, ensuring all information is accurate and confidential.
  • Ensure proper filing and organization of medical records in compliance with HIPAA regulations.
• Communication & Coordination:
  • Answer patient calls, address inquiries, and direct calls to the appropriate department or healthcare provider.
  • Act as a liaison between patients, oncologists, and clinical staff to ensure smooth patient flow and timely treatment.
• Customer Service:
  • Ensure all patients receive a positive experience by providing timely and helpful service.
  • Address patient concerns with empathy and professionalism.
  • Assist with patient education, providing information about office procedures, insurance, and available services.
• General Office Operations:
  • Maintain a clean and organized front desk and waiting area.
  • Order office supplies and maintain inventory as needed.
  • Assist with other administrative tasks as directed by the Office Manager or practice leadership.

Qualifications:

• High school diploma or equivalent required
• Prior experience in a medical office, particularly in an oncology or healthcare setting, is preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
• Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Ability to multitask, manage time efficiently, and stay organized in a fast‑paced environment.
• Compassionate, patient‑focused, and dedicated to delivering a positive experience for patients.

Work Environment:

This position operates in a busy medical oncology office setting. The Front Desk Specialist will interact regularly with patients, healthcare providers, and administrative staff. The role requires standing, sitting, and computer use for extended periods. A compassionate and positive attitude is essential when working with patients undergoing cancer treatments.