Patient Service Representative

Pride Health; Roanoke (VA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Pride Health is hiring a Patient Services Representative to support a medical facility in Roanoke, VA. This is a 6+ month contract with potential for contract-to-hire, offering a great way to start with a top-tier healthcare organization.

Pay rate ranges from $16 to $17.75 per hour on W2. Primary duties include lobby check-in, patient questions, and maintaining a welcoming environment, with occasional phlebotomy support as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer-facing customer service experience.
• Some phlebotomy experience (internship/externship accepted).
• Strong communication, data entry, and organizational skills.

Responsibilities

• Greet and assist patients with check-in using a kiosk or tablet.
• Provide excellent customer service and answer patient questions.
• Maintain a clean, safe, and welcoming lobby area.
• Assist with phlebotomy duties as needed, including covering breaks.
• Collect and process clinical and forensic specimens following procedures.
• Maintain accurate records and protect patient confidentiality.
• Support daily operations and work effectively with the healthcare team.

Skills

Customer service

Data entry

Communication

Phlebotomy

Education

High school diploma

Job description

Pride Health is hiring a Patient Services Representative to support our client’s medical facility in Roanoke, VA. This is a 6+ months with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Pay Rate: $16 - $17.75/hr. on W2.

Duration: 6+ months

*Pay Rate is based on experience and educational qualifications.

Key Responsibilities:

• Greet and assist patients with check-in using a kiosk or tablet.
• Provide excellent customer service and answer patient questions.
• Maintain a clean, safe, and welcoming lobby area.
• Assist with phlebotomy duties as needed, including covering breaks.
• Collect and process clinical and forensic specimens following procedures.
• Maintain accurate records and protect patient confidentiality.
• Support daily operations and work effectively with the healthcare team.

Requirements:

• High school diploma or equivalent (required).
• 1–2 years of customer-facing customer service experience.
• Some phlebotomy experience (internship/externship accepted).
• Strong communication, data entry, and organizational skills.
• Ability to provide compassionate patient care in a fast-paced environment.

Note: This is primarily a lobby greeter role with occasional phlebotomy support to cover breaks and staffing needs.

• Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto
• home insurance
• pet insurance
• employee discounts with preferred vendors

• Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto
• home insurance
• pet insurance
• employee discounts with preferred vendors

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.