Patient Service Representative

Pride Health; Cape Coral (FL); On-site; USD 45,847,000 - 50,861,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

Job summary

Pride Health is hiring a Patient Services Representative to support our client’s medical facility in Cape Coral, FL. This role is a 6+ month contract with potential for contract-to-hire, offering exposure to a top-tier healthcare organization.

Location in Cape Coral, FL 33904. Pay rate of $16–$17.75 per hour on W2, with a note that pay is based on experience and education. Primary duties involve lobby check-in, patient questions, phlebotomy support, and maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer-facing customer service experience.
• Some phlebotomy experience (internship/externship accepted).
• Strong communication, data entry, and organizational skills.
• Ability to provide compassionate patient care in a fast-paced environment.

Responsibilities

• Greet and assist patients with check-in using a kiosk or tablet.
• Provide excellent customer service and answer patient questions.
• Maintain a clean, safe, and welcoming lobby area.
• Assist with phlebotomy duties as needed, including covering breaks.
• Collect and process clinical and forensic specimens following procedures.
• Maintain accurate records and protect patient confidentiality.
• Support daily operations and work effectively with the healthcare team.

Skills

Customer service

Data entry

Communication

Phlebotomy

Organizational skills

Patient care

Education

High school diploma or equivalent

Job description

Pride Health is hiring a Patient Services Representative to support our client’s medical facility in Cape Coral, FL. This is a 6+ months with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Location: Cape Coral, FL 33904

Pay Rate: $16 - $17.75/hr. on W2.

Duration: 6+ months

*Pay Rate is based on experience and educational qualifications.

Key Responsibilities

• Greet and assist patients with check-in using a kiosk or tablet.
• Provide excellent customer service and answer patient questions.
• Maintain a clean, safe, and welcoming lobby area.
• Assist with phlebotomy duties as needed, including covering breaks.
• Collect and process clinical and forensic specimens following procedures.
• Maintain accurate records and protect patient confidentiality.
• Support daily operations and work effectively with the healthcare team.

Requirements

• High school diploma or equivalent (required).
• 1–2 years of customer-facing customer service experience.
• Some phlebotomy experience (internship/externship accepted).
• Strong communication, data entry, and organizational skills.
• Ability to provide compassionate patient care in a fast-paced environment.

Note

This is primarily a lobby greeter role with occasional phlebotomy support to cover breaks and staffing needs.

• comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto insurance
• home insurance
• pet insurance
• employee discounts with preferred vendors

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.