Patient Service Representative

EyeCare Services Partners (ESP); Reisterstown (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and optical coverage

401k

Paid holidays

Paid time off

Parking

Team oriented environment

Career ladder

Hourly compensation $18.00–$21.00

Job summary

Katzen Eye Group is seeking a full-time Patient Services Representative/Medical Front Desk at our Reisterstown, MD office. The role emphasizes greeting patients, insurance verification, appointment scheduling, and accurate record-keeping in a fast-paced ophthalmology/optometry setting.

The team values compassion, calm professionalism, and clear communication, with a supportive environment, competitive hourly pay, and a clear career ladder.

Qualifications

• High school diploma or equivalent required.
• Must be compassionate and establish trust with patients.
• Ability to remain calm and professional under pressure or stress.
• Energetic with a positive attitude.
• Strong attention to detail and communication skills.
• Build positive interpersonal relationships.
• Ability to work in a team and independently.
• One+ years of medical front desk experience preferred.

Responsibilities

• Greet and assist patients and visitors at the clinic.
• Verify insurance information and manage appointment scheduling.
• Update patient demographics and collect co-pays and balances.
• Schedule follow-up appointments and reminders.
• Maintain confidentiality of patient information.
• Keep reception area clean and organized.
• Assist with inventory of retail items if applicable.
• Answer phone calls with professional etiquette.
• Travel between locations to support front office operations (if needed).
• Perform other duties as assigned.

Skills

Compassionate

Calm under pressure

Strong communication

Detail-oriented

Team player

Independent worker

Education

High school diploma or equivalent

Tools

NextGen

Microsoft Office

Medical records software

Clearwave

Job description

Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused,Patient Services Representative/Medical Front Desk Representative for our office inReisterstown, MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package anda team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical specialty.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time, it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases.We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

ThePatient Services Representativewill perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient co-payments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Possess strong attention to detail and strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

• Competitive hourly pay
• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour