Patient Service Representative

Katzen Eye Group; United States; On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Comprehensive medical, dental and optical coverage

401k and disability options

Paid time off and holidays

Job summary

Katzen Eye Group seeks a Full Time Patient Services Representative for their Lutherville, MD office. This role is critical for greeting patients, managing appointments, and insurance verification.

The ideal candidate has experience in a busy medical environment, with strong communication skills and compassion. We offer competitive pay and a robust benefits package.

Qualifications

• Ability to establish confidence and trust with patients.
• Remain calm and professional under pressure or stress.
• Strong attention to detail and communication skills.

Responsibilities

• Greet and welcome patients and visitors upon arrival.
• Schedule appointments and confirm insurance eligibility.
• Maintain confidentiality of patient information.

Skills

Compassion

Attention to detail

Positive attitude

Written and verbal communication

Education

High school diploma or equivalent

Tools

NextGen

Microsoft

Clearwave

Job description

Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused, Patient Services Representative/ Medical Front Desk Representative for our office in Lutherville , MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical specialty.

The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient co-payments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Possess strong attention to detail and strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide

• Competitive hourly pay
• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour