Patient Service Representative

Patient First; Pottstown (Montgomery County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Benefits packages

Flexible hours

Competitive compensation

Job summary

Patient First in Montgomery County seeks a courteous Front Office Associate to manage patient check-in, kiosk operations, and registration with accurate data entry. You will process payments, verify demographics and insurance, and provide compassionate customer service in a fast-paced environment.

Responsibilities include handling billing questions, maintaining front desk workflows, and supporting staff as needed to ensure smooth center operations and positive patient experiences.

Qualifications

• Must have basic typing skills.
• Excellent written and verbal communication required.
• Ability to prioritize and multitask effectively.
• Willing to work at any center due to staffing needs or emergencies.
• Sit, stand and walk for up to 7 hours; lift up to 25 pounds.

Responsibilities

• Assist patients at the kiosk prior to registration.
• Escort patients needing emergency care to the treatment area for registration and evaluation.
• Communicate billing policies to patients as needed.
• Register patients expediently with courteous service.
• Verify patient demographics, health, pharmacy and insurance data.
• Answer billing questions and provide itemized statements on request.
• Handle cash and issue receipts per the EMR system.
• Distribute correspondence and maintain front desk organization.
• Maintain daily reports and assist with other duties as directed.

Skills

Typing skills

Communication skills

Multitasking

Education

High school diploma

Job description

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Benefits

Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Front Office staff.