Patient Service Representative

Patient First; Springfield Township (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Patient First is seeking a friendly front desk associate to support daily operations at our Delaware County center. You will assist patients at the kiosk, register and bill efficiently, verify insurance details, and maintain accurate records in the EMR system.

Responsibilities include handling payments, answering calls, distributing messages, stocking supplies, and contributing to a welcoming, patient-focused environment while adhering to center procedures.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies and charges.
• Registering patients accurately while delivering excellent customer service.
• Verifying patient demographics, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized statements as requested.
• Collecting money and issuing receipts for visits and supplies as prompted by the EMR.
• Discharging patients and processing incurred charges.
• Completing all cash management duties and end-of-shift balancing.
• Receiving, sending, and distributing correspondence.
• Filing and scanning medical documents and office forms.
• Answering incoming calls and distributing messages promptly.
• Maintaining front office and stocking supplies.
• Ensuring daily reports are run at day end.
• Attending staff meetings as directed.
• Providing positive, warm, and friendly service in all interactions.

Skills

Customer service

Billing & cash handling

Data entry

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Job description

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.


• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.


• Respectfully handling Physician and Nurse requests in a timely manner.


• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.


• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.


• Verifying all patient demographic, health, pharmacy, and insurance information.


• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.


• Referring billing questions to the appropriate parties as needed.


• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.


• Discharging the patient and processing incurred charges.


• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.


• Receiving, sending, and distributing correspondence as directed.


• Filing and scanning medical documents and office forms as directed.


• Completing assigned checklists and Policy Manager tasks within the assigned shift.


• Answering all incoming calls and distributing messages in a timely manner.


• Assisting with other assignments as directed.


• Demonstrating an efficient understanding of the electronic medical record system.


• Receiving, moving, and stocking ordered supplies.


• Cleaning the front office work area and other maintenance assignments as directed.


• Verifying daily reports are run at the end of the day.


• Attending staff meetings as directed.


• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).


• Operating, using, and maintaining medical and office equipment as trained.


• Participating in maintenance assignments when necessary and as directed.


• Providing positive, warm, and friendly service in all interactions.


• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.


• Basic typing skills.


• Minimum one year of clerical experience preferred.


• High school graduate or equivalent.


• Ability to sit, stand, and walk for up to 7 hours at a time.


• Ability to lift up to 25 pounds.


• Excellent visual, verbal, written, and typed communication skills.


• Ability to prioritize and multitask.


• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.