Patient Service Representative

Success Spark Solutions; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative to enhance patient experiences in a healthcare setting. This vital role involves managing patient interactions, from scheduling appointments to handling inquiries, ensuring that each patient receives high-quality care. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a commitment to confidentiality. Join a dedicated team that values patient satisfaction and operational excellence, while contributing to a supportive and dynamic work environment. If you are passionate about healthcare and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on patient care.
• Proficient in handling sensitive patient information per HIPAA guidelines.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Greet and assist patients to ensure a positive experience.
• Manage patient appointments and handle inquiries professionally.
• Maintain patient confidentiality and adhere to privacy standards.

Skills

customer service

scheduling

insurance billing

HIPAA compliance

electronic medical records (EMR)

administrative duties

communication

confidentiality

interpersonal skills

patient satisfaction

Job description

1 week ago Be among the first 25 applicants

Success Spark Solutions provided pay range

This range is provided by Success Spark Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $22.00/hr

Job Summary

The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care.

The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities.

This position may involve working in a physician practice or call center environment, with potential rotation between functions and/or departments.

The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice.

Key Responsibilities

• Greet and assist patients upon arrival, ensuring a positive and welcoming experience.
• Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed.
• Handle incoming patient calls and inquiries, providing accurate and timely information.
• Update and verify patient information, including insurance and billing details, to ensure accuracy.
• Perform point-of-service activities such as co-payment collection and documentation.
• Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff.
• Maintain patient confidentiality and adhere to privacy standards at all times.
• Contribute to meeting or exceeding patient satisfaction, operational, and financial goals.
• Perform other administrative duties as needed to support the office, practice, or call center.
  
  

Required Qualifications

• Strong customer service skills with a focus on patient care and satisfaction.
• Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, medical staff, and team members.
• Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines.
• Ability to work independently and as part of a team in a fast-paced, patient-centered environment.
  
  

Preferred Qualifications

• Previous experience in a healthcare setting, particularly in a front-office or patient service role.
• Familiarity with electronic medical records (EMR) systems.
• Knowledge of insurance billing and patient financial responsibilities.
• Experience in appointment scheduling and call center environments.
  
  

Additional Requirements

• Ability to rotate between PSA functions and/or departments as needed.
• Flexibility to adapt to different work environments, including physician practices and call center settings.
  
  

JR

Skills: scheduling,insurance,insurance billing,office,hipaa compliance,skills,electronic medical records (emr),appointment scheduling,administrative,communication,contribute,customer service,administrative duties,confidentiality,patient satisfaction,interpersonal skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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