Patient Service Representative

Solis Mammography; Philadelphia (Philadelphia County); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Paid holidays

Backup child/adult care

Job summary

Solis Mammography in Philadelphia is seeking a Patient Service Representative to greet patients, register demographics and insurance, and collect payments. You will be the first point of contact, ensuring accurate data entry into our RIS and delivering a compassionate, high-touch patient experience.

This full-time role supports a fast-paced center, with 40 hours weekly, Monday–Friday, 8:00 AM–4:30 PM. Strong communication and basic math skills are required; prior healthcare registration is

Qualifications

• High School diploma required.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling required.
• Basic knowledge of medical terminology preferred.
• Able to read, write and understand simple instructions and short correspondence.
• Able to apply common sense to follow detailed written or oral instructions.
• Able to perform basic math calculations; able to sit or stand for long periods.
• Experience using Microsoft Office; RIS software familiarity preferred.

Responsibilities

• Greet patients professionally and manage front desk interactions.
• Register patients: input demographic and insurance data into RIS and verify information.
• Explain forms to patients and assist with completion, on paper or tablet.
• Process paperwork and maintain confidentiality in the medical record.
• Collect patient payments and explain benefits; verify insurance when needed.
• Schedule and reschedule appointments and generate daily reconciliations.
• Participate in front office training and uphold Solis Way.

Skills

Healthcare registration experience

Customer service experience

Cash handling

Medical terminology

Reading/writing comprehension

Instruction following

Basic math calculations

MS Office / RIS familiarity

Education

High School diploma

Tools

RIS software

Job description

Patient Service Representative

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Work Location: 1200 W Tabor Rd, Philadelphia, PA 19141

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00 AM - 4:30 PM

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Join a collaborative and supportive team dedicated to delivering an exceptional patient experience.
• Be part of a mission-driven organization focused on early detection and improving women's health outcomes.
• Work in a fast-paced, patient-centered environment that values professionalism, compassion, and continuous growth.

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience strongly preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology strongly preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.