Patient Service Representative

Solis Mammography; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Spa-like environment

401k and PTO

Job summary

Solis Mammography is seeking a Patient Service Representative to greet patients, register demographics and insurance data, and post payments at the Wellington center. You will handle forms, explain benefits, and support front-office duties in a spa-like environment.

Strong customer service, basic medical terminology, and cash handling skills are important, with RIS software knowledge valued. Full-time hours typical, Monday–Friday, with benefits and growth opportunities.

Qualifications

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations: sit/stand for long periods of time.
• Experience using Microsoft Office Suite; RIS software knowledge preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including input of demographic and insurance data into RIS.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents and maintaining confidentiality.
• Responsible for collecting patient payments and explaining benefits when necessary.
• Prepare paperwork for future appointments and exams as needed.
• Ensure all diagnostic tests have required orders and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal and reconcile payments using daily reports.
• Participate in front office training to stay abreast of policies and procedures.

Skills

Customer service

Healthcare registration

Cash handling

Medical terminology

Reading & writing

Math calculations

Microsoft Office

Education

High School diploma

Tools

RIS software

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Patient Service Representative

Work Location:

10140 Forest Hill Blvd, SuiteB 120, Wellington, FL 33414

Work Hours:

Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Partner with a strong team of passionate, highly skilled technologists and administrative team members to deliver high quality care in a spa-like environment.
• Provide unique, cutting edge technologies in breast imaging, such as MammoHeart, to improve community health.
• Cross cover various support roles and make a difference in women's lives!

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.