Patient Service Representative

Solis-Mammography; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

Paid time off

Paid holidays

Backup childcare

Job summary

Solis Mammography in Philadelphia, PA is seeking a full-time Patient Service Representative to be the first point of contact for patients, greeting them warmly and guiding registrations. You will enter demographic and insurance information into RIS, collect payments, explain benefits, and schedule or reschedule appointments to maintain a smooth center flow.

This role supports a patient-centered culture with opportunities for growth, and comes with competitive benefits as part of a nationwide

Qualifications

• Two years of healthcare registration or customer service experience strongly preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology strongly preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations; sit/stand for long periods.
• Experience using Microsoft Office Suite; RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Register patients including input of demographic and insurance information into RIS and verify accuracy.
• Explain forms to patients and assist with form completion, via paper or tablet.
• Process necessary paperwork and maintain confidentiality.
• Collect patient payments and explain benefits when necessary.
• Prepare paperwork for future appointments and coordinate exams or payors.
• Ensure orders exist for diagnostic tests and follow up on requests.
• Schedule and reschedule patients as needed.
• Generate daily invoice journal and reconcile payments.

Skills

Patient service

Healthcare registration

Cash handling

Medical terminology

Reading & writing

Mathematics

MS Office

Tools

RIS software

Microsoft Office

Job description

Philadelphia, Pennsylvania, United States

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Looking to elevate your career? Join us!

Work Location: 1200 W Tabor Rd, Philadelphia, PA 19141

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00 AM - 4:30 PM

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Join a collaborative and supportive team dedicated to delivering an exceptional patient experience.
• Be part of a mission-driven organization focused on early detection and improving women's health outcomes.
• Work in a fast-paced, patient-centered environment that values professionalism, compassion, and continuous growth.

Here is what you will need:

• Two years of healthcare registration or customer service experience strongly preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology strongly preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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Solis Mammography complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law