Patient Service Representative

Cornerstone Family Healthcare; New York (NY); On-site; Full time

Job summary

Cornerstone Family Healthcare is seeking a Patient Services Representative in Middletown, NY to provide exceptional customer service and assist with patient registrations. This full-time role requires a high school diploma, clerical experience, and bilingual skills in English and Spanish.

Benefits

Competitive salaries

Health Benefits

Retirement plan

Paid Time Off

Sick Time

Flexible Spending

Dependent Care

Paid Holidays

Qualifications

• Experience in clerical duties preferred.
• Ability to travel for training and coverage purposes.

Responsibilities

• Perform patient registration tasks and support office operations.
• Collect copayments and verify insurance eligibility.
• Maintain patient confidentiality.

Skills

Customer Service

Bilingual (English/Spanish)

Education

High School Diploma or Equivalency

Job description

Join to apply for the Patient Service Representative role at Cornerstone Family Healthcare

1 week ago Be among the first 25 applicants

Join to apply for the Patient Service Representative role at Cornerstone Family Healthcare

Get AI-powered advice on this job and more exclusive features.

Description

Cornerstone Family Healthcare is actively recruiting for a

Description

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team.

RATE OF PAY/SALARY: $18.00 per hour ***(Plus opportunity for quarterly incentive of up to $1,000 per quarter)

WORK LOCATION(S): Middletown, NY

STATUS: Full Time

Cornerstone Benefits

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

Cornerstone’s Mission

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

General Purpose: The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

• Demonstrates excellent customer service skills.
• Greets all patients promptly upon entering the patient waiting area, Responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Schedules appointments, changes appointments and cancels appointments as needed.
• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
• Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and accurately enters data into practice management system. Is knowledgeable about different types of insurance and their general i.e., PPO/HMO and PCP/referral rules).
• Collects copayments and visit payments at the time of registration.
• Completes all no show follow up with the patient and documents appropriately in EMR.
• Confirms appointments for the following day.
• Is knowledgeable, and remains knowledgeable, about the SFS policies and required documentation.
• Offers sliding fee scale to patients with no insurance.
• Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
• Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
• Provides cross coverage in another department/site as needed
  
  

Requirements

• High School Diploma or Equivalency
• Clerical Experience preferred
• Bilingual (English/Spanish) required
• Must be willing and able to travel for training and coverage purposes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

Referrals increase your chances of interviewing at Cornerstone Family Healthcare by 2x

Get notified about new Patient Service Representative jobs in Middletown, NY.

Patient Services Representative - Middletown, NY

Receptionist - POB Specialties (Middletown)

Associate Patient Care Coordinator - Rock Hill, New York,

Associate Patient Care Coordinator - Rock Hill, New York

Otisville, NY $36,232.00-$44,828.00 4 days ago

Highland Mills, NY $40,000.00-$75,000.00 7 months ago

Newburgh, NY $40,000.00-$50,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.