Patient Service Representative - CMHC #12

St. John's Episcopal Hospital; New York (NY); On-site; Full time

Job summary

St. John's Episcopal Hospital is seeking a full-time Patient Service Representative to act as a liaison for patients and the outpatient behavioral health staff. This role involves ensuring smooth patient visits, managing insurance and payment plans, and accurately registering patients. Ideal candidates will have a high school diploma, relevant experience, and proficiency in electronic medical records systems.

Qualifications

• Experience in a clinical area preferred.
• 1-2 years in Outpatient Department.
• Ability to use computerized systems.

Responsibilities

• Act as liaison between patients and outpatient behavioral health staff.
• Ensure accurate patient registration processes.
• Provide information on co-payments and deductibles.

Skills

Data input and retrieval

Customer service

Clerical skills

Education

High School Diploma or G.E.D.

Tools

Athena EMR

Meditech

Job description

Career Opportunities with St. John's Episcopal Hospital

A great place to work.

Careers At St. John's Episcopal Hospital

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St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time (75 hours biweekly)

Shift: Varies

Hours: Varies

Pay: $24.71 - $26.03 per hour

Job Description:

The Patient Service Representative acts as a liaison between the patients and the outpatient behavioral health staff. They serve as the first point of contact for patients entering the system. It is the responsibility of the Patient Service Representative to ensure sound general office procedures. Responsibilities include creating and maintaining an atmosphere of courtesy and respect towards patients, families, and staff. Introduces themselves to patients/families. Identifies patients using approved identifiers per department policy. Makes the patients' visit as smooth and pleasant as possible. Verifies and processes all patients' insurance and payment plans. Obtains required authorization(s) for patient services in a timely manner. Provides information about co-payments and deductibles to the patients. Assumes total responsibility for timely and accurate registration of patients each visit in Meditech/Athena, including but not limited to, the determination of financial classification, collection of demographics, financial, and insurance information at each visit.

Job Requirements

• High School Diploma or G.E.D.
• At least 3 years previous clerical experience in a clinical area preferred.
• 1-2 years of experience in Outpatient Department and at least one year experience utilizing Athena EMR and Meditech.
• Ability to input and retrieve data from department's computerized system.